Any questions regards on the products, delivery, OEM & ODM, Lead time? We are here to support you!
Q:
Can the folding containers be customized in color?
A:Yes, color customization for folding containers is possible. You can choose specific colors to match your needs or brand image.
Q:
Can you provide a translation of the folding container's user manual in a language?
A:Yes, we offer translation services for the user manual of folding containers in multiple languages. Our company has a dedicated team of translation professionals, and we can provide translations tailored to your specific language requirements.
Q:
Is customization of the logo possible on the folding container? In which positions can the customization be done?
A:Yes, customization of logos is possible for foldable containers. The customization can be applied to various parts such as the sides or lids of the container, depending on the customer's preferences.
Q:
Can wholesale orders for foldable boxes be done in mixed colors?
A:Yes,. Wholesale orders for foldable boxes can be accommodated in mixed colors.
Q:
How long does it take to create custom samples for foldable boxes? What is the lead time for producing custom colors?
A:The production of custom samples for foldable box logos takes approximately 7 days, while the production of custom colors takes around 10 days. If developing a completely new mold for full customization, it requires about 30 days.
Q:
Can you please provide information about the shipping policy for foldable containers?
A:We strive to provide prompt responses for custom foldable container products, and typically, there is no need for long lead times. Regarding the shipping period, we usually anticipate a timeframe of 7 to 14 days. For custom orders, once we confirm your requirements, our representative will keep you informed of the progress during the manufacturing process.
Upon completion of your order and shipment of the product, we will send you a shipping confirmation notification via email. If the product does not arrive within 30 days of purchase, please contact the shipping carrier for assistance.
Q:
Do you offer a service for direct shipping to Amazon FBA?
A:Yes, we offer a direct shipping service to Amazon FBA. This service allows for fast product delivery and efficient inventory management.
Q:
How do I arrange the payment to Coolnice?
A:We accept VISA/MASTER/PAYPAL/T/T
Q:
What is your cancellation policy?
A:Any order placed can be cancelled after payment but only if the order is cancelled before the items are shipped. If you wish to cancel an order, please email us and our specialist will assist you on the cancellation. The transaction surcharge will be charged for cancellation.
Q:
What is your return policy for defective merchandise?
A:We are confidences on our QC and product quality and you will like our product for sure! However, please inspect your order when it is received. Please notify us if there is any discrepancies within 7 days of receipt, email us with your order number/ contact information, our specialist will assist you with your product exchange.
